Real Help from Real Grillers.
Contact Traeger Customer Support
Whether it's your first cook or your five-hundredth, our team is ready to help, seven days a week. Call 1-800-TRAEGER, or visit our support center by clicking below.
How to Reach Us
International Support
Outside the US and Canada? Find your regional support team and distributor.
Get Help Faster
Most questions can be solved in under five minutes. Pick a topic:
| I need help with… | Go here |
|---|---|
| Tracking or changing an order | Where's My Order? |
| Connecting my grill to WiFi | WiFi Self-Help App |
| Temperature swings, error codes, or flame-outs | Technical Support |
| Replacing a damaged or worn part | Replace a Part |
| Setting up a new grill | Getting Started |
| Returns | Return Policy |
| Warranty coverage | Service & Warranty |
Have This Ready
To help us solve your issue on the first call, have these handy:
- Grill model and serial number (on the sticker under the hopper lid or on the back of the grill)
- Order number (from your confirmation email), if your question is about an order
- Photos or video of the issue, if it's a hardware problem
- Error code shown on the controller, if any
Customer Support FAQs
Traeger's customer service number for the US and Canada is 1-800-TRAEGER (1-800-872-3437).
Traeger phone support is available seven days a week, from 6:00 am to 10:00 pm Mountain Time.
You can track a Traeger.com order with your order confirmation email or by signing in to your Traeger.com account. See the Where's My Order? guide in the Support Center for step-by-step help.
Most Traeger grills have a serial number sticker under the hopper lid or on the back of the grill. Have it ready when you contact support about a warranty or parts.
Download the WiFi Self-Help App from the Traeger Support Center. It diagnoses common setup and connection problems and walks you through fixes.
Yes. Visit the International Support Contact Information page to find phone numbers and distributors for your country.
Traeger grills are sold nation wide through trusted retail partners. Find a local dealer and keep your purchases close to home with assembly and delivery services at select locations.